After payment and once your brief is in, we email your accepted delivery deadline with its time zone (for example: Delivery by October 8, 2026, 6:00 PM Eastern Time). A deadline counts as "missed" only against that timestamp.
Work starts when we email you "We've started." Cancel any time before that email: full refund, no questions asked. Work — and the accepted delivery deadline — starts only after payment and a complete brief.
If we cannot accept your order (for example, we can't meet our standard in your city or on your date), or cannot deliver it, you get a full refund automatically.
If we miss the delivery deadline we accepted in writing, you get a full refund. That is the promise.
Once work has started and the deadline is met, the fee is not refundable — including if you change your mind, don't use the plan, or don't like how the night went.
If the plan misses your brief, request a rebuild within 48 hours of delivery: reply to your delivery email and tell us which specific items in your brief the plan missed. We will rebuild it once, free. That is the remedy for fit — not a refund.
We reply to refund and rebuild requests within 48 hours and resolve them within 5 business days. Approved refunds go back through the original payment channel, typically within 10 business days.
Email support@iyunshow.com — or simply reply to your delivery email. If anything feels off within 48 hours of delivery, reply directly: we'd rather fix it than lose you. Please contact us before filing a payment dispute — we resolve issues directly, and usually fast.
We verify practical details when we build your plan. But we don't operate the venues: businesses close, and hours, menus, prices and staff change — any of them can have an off night. We make no guarantee about a venue's current status, service or quality on the night, and none of these are grounds for a refund.
Nothing here limits mandatory consumer rights in your country of residence, including statutory withdrawal rights where they apply. Because every plan is custom preparation built to your brief, requesting immediate preparation may affect withdrawal rights under your local law.
If a plan didn't work out for reasons on our side, we would rather refund you than keep the money.
Operator: YunShow Interactive Technology (Wuhan) Co., Ltd. (云秀互动科技（武汉）有限公司), Wuhan, China.
Questions or requests: support@iyunshow.com